Terms & Conditions

Payment by customers that do not have an account with Palmerston Moving are due immediately after work completion and must be in form of cash, check, money order, Visa, MasterCard, or Amex

All checks returned to Palmerston Moving for non-payment shall be subject to a return check charge of $35.00

If Palmerston Moving must retain legal counsel to collect payment, the customer shall be responsible for any costs, expense and/or legal fees incurred

Palmerston Moving has the right to collect for any unpaid balances from the source used during account creation or deposit

Moving furniture that are not related to the delivery

Customer not home

Service elevator not booked

Property not accessible, one way street, no parking

Product doesn’t fit – disassembly & assembly required

Wrong address provided

New addresses that do not exist on google

Shipper not releasing product due to C.O.D not paid by the customer

Packing services for fragile items not packed prior to the move. (glass, mirrors, art, lamps, loose items, etc.)

General disassembly & assembly services

Security clearance and double elevators in condominiums

Large items that need more then 2 men to handle

Responsible for ensuring that they have full title and ownership of all items which are specified by the Customer to the Company to be moved

Packing their possessions into appropriate boxes or other containers, unless the Customer purchases packing services from the Company

Keeping always in your possession and control all money, jewellery, or other valuables prior to the arrival of the Company

Allowing the Company’s movers to perform their work without any Customer interference or participation

Ensuring that all driveways, roads, and paths are unobstructed leading from and to the origin and destination addresses in such a way that allows the moving truck to access the addresses, and providing such further or other facilities as may be required (EX: following condominium or apartment policies and by-laws, booking elevators, etc.)

Informing the Company of any items which require special attention or are of an unusual size or weight including items too large to fit through stairways or doorways

Inspecting the Customer’s origin address and verifying that there are no items expected to be moved left behind and that and that items were not damaged

Any parking fees or charges that we must incur and pay to carry out the services you require. In all these circumstances, you will be responsible for the extra charges

Clear driveways or other access areas (at either pick up or delivery address) from snow or ice or other materials

Any damage or defect which is pre-existing to the Job

Any kind of interference or participation of the Customer or any other person authorized by the Customer

the Customer’s failure to provide adequate facilities, including but not limited to a lack of lighting, a lack of elevators, obstructive facilities or walkways including protruding walls or ceilings or sharp items, slippery surfaces or spills, oversized items in relation to undersized facilities provided by the Customer

the Customer’s failure to provide adequate facilities, including but not limited to a lack of lighting, a lack of elevators, obstructive facilities or walkways including protruding walls or ceilings or sharp items, slippery surfaces or spills, oversized items in relation to undersized facilities provided by the Customer

Any item for which the Customer has specifically waived the Company’s liability

Any item which was not in the Company’s immediate care, custody, or control

Any contents of any boxes, bags, or other such containers, which are packed by the Customer

Any item which was not properly prepared by the Customer prior to the Job

Any item, furniture, or equipment moved full with contents therein

Any item or furniture with an inherent weakness, such as those already damaged or defective, or having underwent prior repairs

Any furniture, item, or material which is weak due to its nature, usage, wear, or age

Any furniture or items of unique or fragile nature, such as glass, china, mirrors, or lamps

Any furniture or items of unique or fragile design, such glass on glass, glass on metal, glass legs, etc.

Any furniture of unstable construction, ready-to-assemble type furniture, or furniture otherwise held together with tied joints fasteners or other defective or weak joints or connecting devices

Any oversized furniture and items which must be maneuvered through tight passageways

Any mechanical or electronic function of any equipment

Any soft tile or other unusual flooring

Any finish still wet or soft

Any pictures or artwork

Any live plants